Your product is guaranteed for 2 years.

To know the conditions of application of your guarantee, we invite you to contact your retailer who will inform you of the procedure to follow.

We invite you to visit our online store : https://urbanglide.com/

Many troubleshooting videos are available on our Youtube channel :

https://www.youtube.com/channel/UCt6QRSjE2OopZb9m_j7AwMQ

On wet roads, yes. In case of showers, no !

Our products are designed to comply with current legislation. We remind you that it is strictly forbidden to drive at more than 25km/hour in urban areas. Our products are therefore not unbridled.

Our products generally have several power levels, we invite you to refer to your user manual to know how to change the speed mode.

Yes, the values communicated are maximum measurements. Like a car, the conditions of use influence the autonomy or the power : weight of the user, ground practiced, acceleration, braking, weather, etc…

You can inflate your tires to a maximum of 2 bars.

The serial number is located on a label on your product and begins with “20”. We recommend that you record this number and store it on another medium in case the label becomes detached.

It is no longer necessary to register your product warranty. We invite you to keep your purchase invoice in order to claim your warranty. You will be asked to provide it for any claim.

The certificate of conformity can be found at the end of the manual supplied with your product.

To know the conditions of assumption of responsibility, we invite you to consult your retailer.

Here is an example of how to reinforce the fragile parts of your scooter that may deteriorate during transport:

If your product has been taken in charge by your reseller, we invite you to consult him.

If your product has been taken in charge directly by our services, you will receive automatic notifications by e-mail concerning the evolution of your file.

You will receive automatic e-mail notifications regarding the progress of your order. The preparation time of your order is generally 10 days.

Here are the cases in which the guarantee is inoperative:

– The absence of proof of purchase

– The breakage of an element of your product

– Oxidation of your product

– Malfunctions due to adjustments made by you and not authorized by our services

– Puncture of your tires

– The loss of elements or accessories of your product

– Damage resulting from road accidents

– Wear and tear of consumable parts

– Theft of your product

– Any opening of your product or attempt at external repair not authorized by our services